FAQ

Creating an account at Lights Camera Bingo is quick and easy. Simply click the 'Join Now' button on our homepage and follow these steps: 1) Fill in your personal details including full name, date of birth, email address, and phone number. 2) Create a username and secure password. 3) Enter your address information. 4) Select your preferred currency (GBP). 5) Add a valid payment method for verification purposes. 6) Opt in or out of receiving promotional communications. 7) Accept our terms and conditions and privacy policy. Once you've completed these steps, your account will be created instantly. You'll need to verify your email address by clicking the link sent to your inbox. To comply with UK regulations, we'll also need to verify your identity, which may require submitting identification documents later.

Lights Camera Bingo offers an exciting welcome package for new players. When you register, you'll receive 5 Free Spins on the popular Fluffy Favourites slot game with no deposit required. When you make your first deposit of at least £10, you'll have the opportunity to win up to 500 Free Spins on Fluffy Favourites through our Mega Wheel bonus feature. All bonus winnings come with a 65x wagering requirement, and the maximum conversion from bonus funds is capped at an amount equal to your lifetime deposits (up to £250). The minimum deposit to qualify for the welcome offer is £10, and you must be 18+ and a new player to claim this offer. Remember that all bonuses are subject to our full terms and conditions, which we recommend reading before claiming any promotional offer.

Making a deposit at Lights Camera Bingo is straightforward and secure. Log into your account and click on the 'Deposit' button in the top right corner of the screen. We offer multiple payment methods including Visa, MasterCard, Maestro, PayPal, Skrill, Neteller, PaySafeCard, and Mobile Billing/Pay by Phone. The minimum deposit amount is £10 for all payment methods. For card payments and e-wallets, simply select your preferred method, enter the amount you wish to deposit, and follow the on-screen instructions to complete the transaction. If using Pay by Phone, you can deposit up to £30 daily, which will be added to your phone bill or deducted from your pay-as-you-go balance. All deposits are processed instantly except in rare cases where additional verification may be needed. We don't charge any fees for deposits, though your payment provider might apply their own charges.

At Lights Camera Bingo, you can withdraw your winnings using the same payment method you used for deposits when possible. To request a withdrawal, log into your account, go to the Banking section, and select 'Withdraw'. The minimum withdrawal amount is £10, and all withdrawal requests are subject to a pending period of 72 hours, during which you can cancel your withdrawal if needed. Processing times vary by payment method: PayPal, Skrill, and Neteller withdrawals typically take 1-3 business days after the pending period. Debit card withdrawals (Visa, MasterCard, Maestro) usually take 3-5 business days. Bank transfers may take 5-7 business days. We don't charge any withdrawal fees, but you're limited to one withdrawal request per 24-hour period. Before your first withdrawal, you'll need to complete our verification process by providing identification documents to comply with regulatory requirements.

Lights Camera Bingo offers an extensive collection of games from leading software providers. Our game library includes: Bingo Games: Enjoy various bingo rooms featuring 75-ball, 80-ball, and 90-ball bingo with games starting every few minutes. Slot Games: We host hundreds of popular slots from providers like NetEnt, Microgaming, Playtech, and Blueprint Gaming. Fan favorites include Fluffy Favourites, Starburst, Rainbow Riches, and Gonzo's Quest. Table Games: Try your hand at multiple variations of blackjack, roulette, baccarat, and poker. Live Casino: Experience the thrill of real-time gaming with professional dealers through our live casino section. Scratch Cards: For instant win opportunities, we offer a variety of scratch card games. Slingo: Enjoy this unique hybrid of slots and bingo for a different gaming experience. Our game library is regularly updated with new releases from our 29 software providers, including 1X2gaming, Big Time Gaming, ELK Studios, Red Tiger Gaming, and Yggdrasil. All games are optimized for both desktop and mobile play, ensuring a seamless gaming experience across all devices.

Wagering requirements at Lights Camera Bingo represent the number of times you must play through bonus funds before you can withdraw any associated winnings. Our standard wagering requirement is 65x the bonus amount received. For example, if you receive £10 in bonus funds, you'll need to place bets totaling £650 (£10 x 65) before any winnings become withdrawable as real money. Different games contribute differently toward meeting these requirements: Slot games and scratch cards typically contribute 100% of your stake. Table games like blackjack and roulette usually contribute 10-20%. Bingo games contribute 100% in most cases. Some specific games may be excluded from wagering contributions entirely. It's important to note that there's a maximum conversion limit on bonus funds equal to your lifetime deposits (up to £250). For no-deposit free spins, the maximum conversion is capped at £50. Wagering requirements must be met within 7 days of receiving the bonus, or any remaining bonus funds and associated winnings will be forfeited. You can track your wagering progress in the 'My Account' section of your profile.

Yes, Lights Camera Bingo is fully optimized for mobile play, allowing you to enjoy your favorite games on the go. You don't need to download any apps—our mobile-responsive website works seamlessly on all modern smartphones and tablets, including iOS and Android devices. Simply open your mobile browser, navigate to the Lights Camera Bingo website, and log in with your usual credentials. The mobile version offers nearly all the same features as the desktop site, including: Account management and banking options. Full access to our game library, including slots, bingo, and table games. Ability to claim and use bonuses and promotions. Customer support access through live chat and email. The mobile experience is designed to be user-friendly with touch-optimized controls and an interface that adapts to your screen size. Game performance is maintained across devices, though some older games might not be available on mobile due to technology limitations. For the best mobile gaming experience, we recommend using a stable internet connection and keeping your device's operating system and browser updated to the latest version.

The Know Your Customer (KYC) verification process at Lights Camera Bingo is a regulatory requirement that helps us maintain a secure gaming environment and comply with UK gambling laws. You'll typically need to complete verification before your first withdrawal or when reaching certain deposit thresholds. To verify your account, we'll need: Proof of Identity: A clear copy of your valid passport, driver's license, or national ID card. Proof of Address: A recent utility bill, bank statement, or official government letter dated within the last 3 months. Proof of Payment Method: If requested, a photo of your debit card (with middle digits hidden) or a screenshot of your e-wallet account. To submit these documents, log into your account, go to the 'My Account' section, and select 'Upload Documents.' Alternatively, you can email them to support@lightscamerabingo.com with your username in the subject line. Our verification team aims to process all documents within 24 hours, though it may take up to 48 hours during busy periods. We handle all your personal information in accordance with our privacy policy and data protection regulations. Once verified, you won't typically need to repeat the process unless you add a new payment method or we're required to update your information.

At Lights Camera Bingo, we're committed to promoting responsible gambling and offer several tools to help you maintain control of your gaming habits: Deposit Limits: Set daily, weekly, or monthly limits on how much you can deposit into your account. Time-Out Periods: Take a short break from gambling by setting a time-out period ranging from 24 hours to 6 weeks. Self-Exclusion: If you need a longer break, you can self-exclude for a minimum of 6 months up to 5 years, during which you won't be able to access your account. Reality Checks: Set up notifications that remind you how long you've been playing. Session Limits: Establish limits on how long you can play in a single session. Account History: Review your complete gambling history, including deposits, withdrawals, and gameplay. Self-Assessment: Access tools to evaluate your gambling behavior. To set up any of these controls, visit the 'Responsible Gambling' section in your account settings. Changes to increase limits or decrease protection periods will have a delay period before taking effect, while changes to decrease limits or increase protection will be implemented immediately. We also provide information about and links to independent support organizations like GamCare, Gamblers Anonymous, and BeGambleAware for those seeking additional help with gambling-related issues.

At Lights Camera Bingo, we take the security of your personal information very seriously. We employ industry-standard security measures to protect your data: SSL Encryption: Our website uses 128-bit SSL (Secure Socket Layer) encryption technology to ensure all data transmitted between your device and our servers is secure and encrypted. Data Protection: We comply fully with UK data protection laws and the General Data Protection Regulation (GDPR). Secure Servers: Your personal and financial information is stored on secure servers protected by advanced firewalls and intrusion detection systems. PCI Compliance: All payment processing adheres to Payment Card Industry Data Security Standards (PCI DSS). Regular Security Audits: Our systems undergo regular security assessments and penetration testing. Limited Access: Only authorized personnel with specific job responsibilities can access customer information. We never sell your personal information to third parties. We may share your data with carefully selected service providers who help us operate our site, but these partners are bound by strict confidentiality agreements. You can review our complete Privacy Policy on our website for detailed information about how we collect, use, and protect your data. If you have specific concerns about your data, you can contact our data protection team via support@lightscamerabingo.com.

Lights Camera Bingo offers multiple customer support channels to ensure you can get help whenever you need it: Live Chat: Our most popular support option is available directly on our website from 8:00 AM to midnight, 7 days a week. Simply click the chat icon in the bottom corner of any page to connect with a support agent within minutes. Email Support: For less urgent inquiries or if you need to send attachments, you can email us at support@lightscamerabingo.com. We aim to respond to all emails within 24 hours. FAQ Section: This comprehensive resource (which you're reading now) covers the most common questions and may provide immediate answers to your queries. Help Center: Our detailed help center contains step-by-step guides on account management, banking, games, and promotions. Social Media: You can also reach out to us through our official Facebook and Twitter accounts for general inquiries. Our customer support team is knowledgeable about all aspects of our services and is trained to handle inquiries in a friendly, efficient manner. While we don't currently offer telephone support, our live chat service provides real-time assistance for immediate issues. For complaints or more serious concerns, we have a dedicated resolution process outlined in our terms and conditions.

Lights Camera Bingo occasionally offers no deposit bonus codes as part of special promotions. Currently, new players automatically receive 5 Free Spins on Fluffy Favourites upon registration with no bonus code required—simply create an account and verify your details to claim this offer. For existing players, we regularly send exclusive no deposit bonus codes via email and SMS to our subscribed members. These promotional codes typically offer free spins or small bonus amounts that you can use without making a deposit. To ensure you don't miss these offers: Keep your contact information updated in your account settings. Opt in to receive promotional communications during signup or in your account preferences. Check the 'Promotions' page on our website regularly for the latest offers. Follow our social media accounts where we sometimes share exclusive codes. When using a no deposit bonus code, simply enter it in the designated field in the 'My Bonuses' or 'Cashier' section of your account. All no deposit bonuses are subject to our standard 65x wagering requirements, with maximum withdrawable winnings capped at £50 unless otherwise specified in the promotion's terms and conditions.

The Trophy Rewards program at Lights Camera Bingo is our loyalty scheme that rewards you for playing your favorite games. Participation is automatic—you'll start collecting trophies as soon as you begin playing. Here's how it works: Trophy Collection: You earn trophies by completing various activities on the site, such as playing specific games, depositing on certain days, or winning particular amounts. Level Progression: As you collect trophies, you'll progress through different levels. Each new level unlocks better rewards on the Mega Wheel. Mega Wheel Spins: When you level up, you'll earn a spin on the Mega Wheel with prizes corresponding to your current level. Higher levels offer better prizes, including larger amounts of free spins and bigger bonuses. Trophy Challenges: These are specific tasks that earn you trophies when completed. You can view available challenges in the 'Trophies' section of your account. Daily Rewards: Log in daily to collect special rewards that contribute to your trophy collection. To check your trophy progress, click on the 'Trophies' tab in your account dashboard. This will show your current level, trophies collected, and what challenges remain to be completed. All rewards from the Trophy Rewards program, including free spins winnings, are subject to our standard 65x wagering requirements. The maximum conversion from these bonus rewards equals your lifetime deposits (up to £250).